Mahmoudia Motors, the official and exclusive dealer of Jaguar and Land Rover in Jordan, was recognized with two Service Excellence awards for the year 2016/2017 among 17 dealerships in the MENA region.
Ranked in second place for Jaguar and third place for Land Rover, the awards were presented to Mahmoudia Motors based on performance criteria around yielding an optimiszed balance between profitable revenue and generating premium customer experience. This achievement comes in line with one of Mahmoudia Motors’ core principles, as it strives to continuously ensure exceptional customer service.
Abdimajid Haithar, General Manager at Mahmoudia Motors, stated, “We are honouored to have received these prestigious awards, which reaffirm our commitment to the ongoing reinforcement of our excellent services in the Kingdom, under both the Jaguar and Land Rover brands.” He continued, “It gives us great pride to represent Jordan with this significant recognition and across the entire MENA region. We strive to continue delivering the highest quality of service to our customers, and provide them with an unparalleled experience with Jaguar and Land Rover.”
One of the most important criteria in determining the credibility of a dealership’s service excellence is the strength of its customer relationships. Mahmoudia Motors has demonstrated an exceptional performance in this area, which plays a vital role in the buyer decision- process, whether the buyer is a customer or a brand enthusiast. Moreover, the dealership stands out in its ability to communicate with customers and not only meet their expectations, but also exceed them. Mahmoudia Motors’ after-sales services have ensured sustainable continuity of successful customer relationships, consequently resulting in customer’ loyalty to the brands and their offered products and services.
It is worth noting that the awards highlighted the improvement of Mahmoudia Motors’ capabilities and performance, which surpassed 17 other teams, and ultimately rewarded Mahmoudia Motors’ after-sales team a trip to Bermuda, in celebration of the admirable achievement.